How Does Customer Service Automation Work? +Pros and Cons
What Is Automated Customer Service? How To Guide for Humans So you may be hesitant to trust such an important part of your business to non-human resources. But with the right software, support automation will enhance your already excellent customer service. When your team comes back into the office, a support representative contacts your customer. Because your automated customer support system and your ticketing system are integrated, the representative sees that your customer has already done the basic troubleshooting steps. We already...
